SOCIAL COACHING


1. FUNCTION AND TARGETS


1.1. Definition

Mission Statement

Social coaching is a neighbourhood and/or non-professional service aimed at supporting parents in handling educational tasks.

Target

Promoting a positive development of the child and a good relationship between parents and their children

Strengthening the parents in fulfilling their tasks

Enabling parents and children to positively deal with the requirements of school

Ensuring good progress of children at school

Relieving parents of overstrain in specific situations

Enabling children and adolescents to form a positive attitude towards learning (this not the typical tutorship)

Winning parents over to a sustainable culture of learning that is interested in the educational progress

1.2. Target Group


Minors to the end of compulsory school attendance


1.2.1. Cumulative or Individual Criteria for Assignment

Minors whose well-being is or may be jeopardized. This comprises precarious life conditions entailing the danger of disintegration or menacing a successful mental development so that the formation of the ability to meet the challenges of life becomes unlikely

Restricted parental care because of illness


1.2.2. Contraindications

If  efforts to solve conflicts within the family requiring a qualified intervention predominate

If nothing but tutorship is needed

In case of foster placement according to the Styrian Youth Welfare Law 1991 (no circumvention of the legislation concerning foster children)

If  the aspect of compensation for missing care by an adult reference person prevails


1.3. Choice of the Service

The most lenient measure leading to the desired results is to be chosen.

The choice has to be guided by the principles of  expediency, objectivity and low cost.

At the macro level attention must be paid to the continuity of embedding into a social environment

Supporting and problem solving measures are to be organized according to the following principles: perceiving, structuring, participating, regarding as possible. They have to be tailored to the clients and their life setting.


2. SERVICES OFFERED


2.1. Principles and Methodical Foundations

The service, which is to be divided into a stage of planning and  a stage of action, has to be guided by concepts of  infant pedagogy, theory of attachment,  social pedagogy and social work:

Empowerment

Case management (continuity of care)

Networking

Life world-oriented child/youth care

Support in life management


2.2. Care Work

The care work is based upon practical pedagogical competence of the caregiver and should particularly meet the following aims:

To extend and enhance the parents’ educational capacities, their ability to care for the child and their repertory of actions

To achieve a target-aimed and motivating attitude towards learning (which exceeds  the scope of typical tutorship)

Achieving the parents’ presence, control and support of the children/adolescents


2.3. Range of Services

Instruction and support of (future) parents in preparing for their parenthood (care for and support of the children, household management, structuring of everyday life and leisure time activities)

Assisting, supporting and encouraging children in school-related matters, in organizing their everyday lives and their leisure time, and in finding friends

Conversations and practical exercises involving children/adolescents and parents

The  service is to be provided as follows:

The care is provided by the hour, dispersed over all days of the week at different times of the day, with one contact per week as a minimum. The time needed is to be recorded in a monthly report for each family individually.

The care is provided according to the agreement with the competent youth welfare authority and the granted range of services according to the care contract.


3. QUALITY MANAGEMENT


3.1. Structural standards


3.1.1. Institution - not applicable, if the social care worker is self-employed

Locations

The care is provided in the apartment of either the caregiver or the client. The place of dwelling of the caregiver should be accessible by public transport


3.1.2. Staff

Overall staff requirements

Target Value: One caregiver works with one family as a maximum (one family or one child, respectively - in exceptional cases, e.g. brothers and sisters, two children can be cared for at the same time)

Qualification:

The qualification has to meet the demands of the specific service. As this is a non-professional service, no special professional training or qualification is expected. Basic social and pedagogical knowledge is an advantage. Special attention has to be paid to personal aptitude and conduct of life:

Legal age

Integrity

Personal aptitude:

Capability of development

Ability to withstand stress

Ability to build up personal relationships

Reflectivity

Ability to dissociate oneself from the client still preserving empathy

Sense of responsibility

Discretion

Communicative competence

Unbiased attitude

Positive life experience

Experience in dealing with children


3.2. Processual Standards


3.2.1. Organization


3.2.2. Documentation

The client-related documentation has to comprise in particular:

The contract of care

Records of an evaluation talk with the competent youth welfare authority / the certified social worker in charge of the case

The targets of the care work are established by the certified social worker in charge of the case and the youth welfare authority.


3.3. Outcome-related Standards

The individual success of the measures taken is verified by the youth welfare authority.